Top 5 CRM Calling Software For Voice Calls | 2026

 Customer-facing teams are under more pressure than ever to move fast, stay personal, and close loops in real time. Yet many still rely on outdated calling systems that don’t integrate with their CRM, leading to context switching, missed follow-ups, and manual work.‍

In fact, 82% of companies are using a CRM software for process automation and sales reporting. CRM calling software is the best way to convert customers into leads. These platforms integrate voice tools directly into your CRM or helpdesk, so your reps can call, log, record, and analyze all from one screen.‍

In this Blog, we will cover five top-rated CRM calling tools that help unify CRM + voice for modern support and sales teams.

Let’s dive in!

Why Voice Calls Belong Inside Your CRM?

When voice calls happen outside your CRM, your agents are flying blind, with no access to customer history. No auto-logging. No context. And no way to measure success.‍

That’s a recipe for poor CX and frustrated teams.

• If you are searching for the best CRM software for customer service, it’s no longer just about ticket management or automation. It’s about voice enablement too.
• That’s where CRM with VoIP comes into play: it lets your agents make and receive calls over the internet, directly inside the CRM.
• The result? Better visibility, faster responses, and smarter support.

What Makes A Strong CRM Calling Software?

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A tool that provides Voice call service for businesses will reduce your workload. Here’s what to look for in a top-tier CRM calling software:

1. Seamless Integration

A strong CRM calling solution should connect easily with your existing CRM, email, calendar, and helpdesk tools. This ensures sales reps can manage conversations, track leads, and update records without switching between platforms or losing data.

2. Click-to-Call Functionality

Click-to-call lets reps initiate calls directly from contact records inside the CRM. It saves time, reduces dialing errors, and speeds up outreach-making cold calls, follow-ups, and deal progress more efficient and trackable in real time.

3. Call Automation

Features like auto-dialers, voicemail drops, and call scheduling free up reps from repetitive tasks. Automation boosts productivity, shortens response times, and ensures no lead is left behind, especially in high-volume outbound sales environments.

4. Real-Time Analytics

Strong platforms offer live dashboards and call reports. Managers can monitor performance, track KPIs, and identify coaching opportunities. It’s not just about calling-it’s about turning call data into strategic insights that improve close rates.

5. Smart Routing

Advanced call routing ensures every call goes to the right rep, based on territory, lead status, or customer type. It creates a smoother experience for both reps and prospects, and boosts first-call resolution rates.

Top 5 CRM Calling Software Tools

#1. HelloSend

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HelloSend brings your voice calling directly into your CRM, making it easier than ever to connect with customers. With just one click, you can start a call right from the CRM, ensuring you never miss a beat.

No more switching between platforms because HelloSend integrates very easily with your CRM. So all your customer data and conversations are in one place. It is the best CRM VOIP integration.

Whether you are following up on a lead or providing support, everything you need is right at your fingertips.

Additionally, you reach your customers by doing SMS Marketing and WhatsApp Marketing with HelloSend.

Top 06 Features Of HelloSend

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1. CRM + Desk Software Integration: Make and receive calls directly from your CRM or helpdesk tools like Zoho, Pipedrive, or HubSpot no switching tabs, no context lost.
2. One-Click Calling: Sales and support teams can initiate calls instantly from within customer records, cutting dialing time and improving daily productivity by up to 35%.
3. Smart Call Logging & Notes: Every call is auto-logged with time-stamps, notes, and recordings, giving your team complete visibility and historical context in one place.
4. Intelligent Call Routing: Reduce wait times by up to 60% using role-based routing. Automatically direct calls to the right team member for faster issue resolution.
5. Real-Time Analytics: Track call performance, success rates, and team metrics through live dashboards, you can optimize conversations and close more deals.
6. Business Hours & Auto-Messaging: Set business hours, auto-responses for missed calls, and use customizable voice messages to manage customer expectations professionally when offline.

HelloSend Pricing:

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HelloSend has one of the most affordable pricing plans available for your business.

• Monthly: $25 per user (minimum 3 users)
• Yearly: $15 per user (minimum 3 users)

Check out HelloSend pricing plans.

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#2. Aircall

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Aircall is a cloud-based phone solution offering basic CRM connectivity and calling features. It supports integrations with popular tools and is generally used by teams seeking quick deployment for voice support.

Features:

• Call queuing, warm transfer, and shared inbox
• Call routing

#3. Dialpad

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Dialpad provides voice and communication services with built-in AI features. It combines calling, video, and chat into one platform and is typically chosen by teams that value visibility into conversations.

Features:

• Voice transcription, sentiment analysis
• Unified communications: voice, video, chat

#4. JustCall

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JustCall is a VoIP tool with standard sales calling features and wide CRM compatibility. It includes dialers, SMS, and basic analytics, making it a go-to for outbound call teams that handle volume.

Features:

• Click-to-call, SMS workflows, voicemail drops
• Sales leaderboard, call recording, analytics

#5. CloudTalk

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CloudTalk delivers a straightforward VoIP solution aimed at international support and sales use cases. With global number support and standard call center tools, it serves distributed teams needing basic scalability.

Features:

• Smart dialer, IVR, call tagging, call notes
• CRM integrations + agent call monitoring

How To Evaluate The Right CRM Calling Software?

1. Feature Fit

Start by listing the features your team truly needs: click-to-call, call logging, intelligent routing, etc. Don’t get distracted by bells and whistles; the right tool should solve core workflows, not overcomplicate them.

2. CRM Compatibility

Ensure the calling software integrates seamlessly with your existing CRM, like VoIP crm integrations. Native sync prevents data loss, reduces manual work, and gives your team a single source of truth for contacts, calls, notes, and activity tracking.

3. Call Quality

Evaluate voice clarity, connection stability, and call latency. Even with great features, poor call quality leads to frustration and missed opportunities, especially for outbound sales or high-touch customer service.

4. Scalability Factor

Choose software that grows with you. Whether you’re adding agents, teams, or locations, the solution should handle increased volume without performance drops or steep pricing hikes. Look for flexible plans and role-based access.

5. Reporting Depth

Real-time dashboards and detailed call analytics help track performance, identify coaching needs, and optimize outreach. Prioritize tools that offer actionable insights, not just logs- so your team can make smarter decisions fast.

Winding Up!

Lastly, CRM Calling Software can reduce your workload more than you ever imagined. Modern CRM calling software brings clarity, speed, and visibility to your calls. And among all the options, HelloSend, the best voice support solution, stands out for its intelligent routing, crystal-clear quality, and seamless CRM integration.

Whether you’re scaling a sales team or supporting global customers, the time to upgrade is now.

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FAQs

1. What is the best CRM software for customer service with built-in calling?

HelloSend offers powerful voice tools inside CRMs like Salesforce and HubSpot, making them ideal for customer service.

2. How does Salesforce voice call integration work?

Tools like HelloSend let you make, record, and log calls directly in Salesforce — with full reporting.

3. What is the benefit of CRM with VoIP vs. traditional tools?

CRM with VoIP removes the need for separate dialers. You get click-to-call, automation, and global calling all in one.

4. How does call management for CRM improve resolution speed?

Call data, recordings, and history help agents solve issues faster and follow up more effectively.

5. Can voice call tools for CRM help with both sales and support?

Absolutely. Sales reps get better outreach tools; support teams get quicker responses and context-rich conversations.