Improving Customer Interaction with SMS in Zoho CRM
To increase the value that customers see in Zoho CRM and improve all communication benefits, the integration of SMS capabilities should be a high priority for the organization. Using the SMS, organizations can deliver timely and relevant communication such as deadline for payment, appointments and special promotions to the customer’s mobile. Key Benefits of SMS Integration in Zoho CRM: Enhanced Customer Engagement: Engage customers directly to increase their satisfaction through targeted messages in the chosen own media. Improved Operational Efficiency: Used for sending reminders of appointments or some kind of confirmations thus reducing workload and chances of error. Increased Conversion Rates: This will help the firm’s achieve better response rates and sales results when sending the messages through the SMS. Implementing SMS in Zoho CRM: If you want to add the capabilities of SMS into Zoho CRM then you should consider using the SMS services provided in Zoho Voice. Zoho Voice c...